We’re looking for a passionate professional who will be responsible for managing and maintaining Elemental’s relationships with its customers.

The Project Manager will work closely with the Head of Projects,  Product Manager and Development team and will be responsible for building long-term relationships with our customers and support these customers for the length of their relationship with Elemental.

Our goal is to sustain our existing 100% customer renewal rate.  

• Develop and maintain long-term relationships with customers


• Operate as the point of contact for assigned customers


• Work closely with the Head of Projects and  Product Manager to ensure clients receive requested products and services in a timely fashion


• Communicate customer needs and demands to Head of Projects and  Product Manager


• Forecast and track client account metrics


• Manage projects within customer relationships, working to carry out customer goals while meeting company goals


• Identify opportunities to grow business with existing clients


• Coordinate with team members working on the same account to ensure consistent service


• Service multiple customers concurrently, often meeting deadlines


• Keep records of customer meetings, communications, requests and status updates


• Running daily checks, flagging and logging issues and troubleshooting


• Working closely with the Marketing Team to shape case studies 


• Travel to various customer sites 


• Training customers on our Social Prescribing Core Platform from the perspective of all users. Training on our self refer module, EMIS/ Clinical System referrals, our Elemental Academy and the use of Zendesk.

• Project Management experience 


• Client-focused solutions experience 


• Project Management skills


• Ability to communicate customer needs with Elemental staff


• Talent for influencing client management


• Ability to manage multiple projects and relationships simultaneously, 


• Negotiation skills, listening skills, communication skills, presentation skills, time management skills


• Full clean driving license

• BA or Honours Degree in Business or Customer Relationships


• Experience of working in an Agile environment


• An interest in health innovation


• 2 years experience working in Customer Support, Customer Relationships or Project/Account Management

• A workplace with people who genuinely care about what they do and the impact they have on transforming people’s health and wellbeing


• Directly contribute to the growth and the overall success of the company


• 23 days annual leave, plus statutory holidays


• Motivating salary 


• Childcare vouchers scheme


• Flexible working 


• Contributory pension scheme


• Friendly and fast-paced atmosphere


• Part of an award-winning scale up company

Negotiable depending on experience

If you think you’ve got what it takes and you’re up for the challenge email hireme@elementalsoftware.co and attach a covering letter summarising how you meet the criteria associated with the role and your CV .

Closing date: 05 November 2019 at 12 noon.

*Elemental welcomes applications from all sections of the community

*Essential criteria may be enhanced at the shortlisting phase